DELIVERY
How quickly can I take delivery of my furniture selections?
Delivery usually takes from six to eight weeks. Although we make every effort to have your furniture within that timeframe, Lauter’s Furniture cannot be responsible for manufacturer production delays.
How will my furniture ship?
Lauter’s employs our own delivery personnel and uses our own delivery equipment. We do not sub out delivery.
What is White Glove Delivery?
White glove delivery means that Lauter’s personnel will place the furniture where you wish, perform all of the necessary set-up and assembly, and then polish and clean all furniture before leaving.
What if My Shipment Arrives Damaged?
If a piece of purchased furniture arrives damaged, Lauter’s will handle the problem in one of two ways:
Furniture that has minor damage will be serviced by specially-trained techs.
Furniture that has significant damage will be replaced.
What do I pay for shipping?
Lauter’s Furniture offers free delivery and set-up on most furniture purchases. Please see our delivery page for additional information.
If I order more than one item, will they all arrive at the same time?
With the rising cost of diesel fuel, and because of our commitment to bringing you the best prices available, Lauter’s makes sure that all orders are complete before delivery to your home.
Where does Lauter’s Furniture deliver?
We currently deliver to areas of PA, NJ, and NY. Please see our delivery map for additional information.
Will I be contacted regarding my delivery?
Once your new furniture arrives at our store, Lauter’s will inspect each piece and then contact you with delivery information.
Will my furniture need assembly?
A majority of assembly work is completed in our shop prior to delivery to your home. When there are exceptions to this policy, you can be assured that all assembly work will be done before the delivery personnel leave your home.
CREDIT/PAYMENTS
When does my credit card get charged?
Lauter’s Furniture requires a minimum of 10% down in order to begin the sales process. Any remaining balances are due only after your furniture has been delivered to your home and you have been able to inspect it.
How much is shipping?
Lauter’s offers free shipping and delivery on all new furniture orders.
Can I pay using a check?
Yes, Lauter’s does accept personal checks.
How do I pay for my order?
As stated above, you may pay by cash or personal check. Lauter’s also accepts major credit cards such as Visa, Mastercard, and Discover. We do not accept American Express at this time.
Do you have financing?
Lauter’s does offer financing on occasion. Please contact a member of our sales staff for additional information.
POLICIES
What Is Your Warranty/Guarantee Policy?
Lauter’s Furniture does offer a one-year warranty against any manufacturer defects.
What is the Cancellation Policy?
You may cancel an order if your new furniture has not yet shipped from the manufacturer.
Please keep in mind that upholstered items are made to order, and so may not be returned for any reason once production of the piece has started.
What is the Return Policy?
Lauter’s Furniture does not accept returned furniture. Please choose carefully before ordering.
Does Lauter’s offer price matching?
We will always attempt to match or beat any competitor’s price. Please contact a member of our sales staff for addtional information.
Does Lauter’s Furniture provide service after a warranty has expired?
Yes, Lauter’s does offer after-warranty service; however, there will be a charge assessed according to the location of your home.